Delivery (Time and Details)

At Hikpoo.com, we strive to deliver your orders promptly and efficiently. Here’s everything you need to know about our delivery process:

Delivery Time

• Standard Delivery: Orders are delivered within 3-7 business days across most locations.
• Express Delivery: Available for selected items and regions, delivered within 1-3 business days.

Note: Delivery times may vary depending on the product's availability, destination, and unforeseen circumstances like holidays or natural events.

Delivery Charges

• Standard Shipping: [e.g., Free for orders above ৳5,000; otherwise, ৳50-৳150 based on location].
• Express Shipping: Additional charges apply based on item weight and delivery region.

Exact shipping charges are displayed during checkout.

Order Tracking

• Once your order is dispatched, you will receive a tracking number via email or SMS.
• Use this tracking number to monitor your delivery status through our courier partner's website or customer support.

Delivery Locations

• We deliver nationwide to all major cities and remote areas in Bangladesh.
• For international delivery inquiries, please contact our support team at hikpoo@admin.com.

Delivery Terms

1. Ensure that the provided delivery address is accurate and accessible.
2. Someone must be available at the delivery address to receive the order.
3. If delivery is unsuccessful due to incorrect address or unavailability, additional charges may apply for re-delivery.

Contact Us for Delivery Inquiries

• Phone: 01700000000
• Email: hikpoo@admin.com

We are committed to ensuring a seamless shopping and delivery experience for you! 

Return Policy (Time and Details)

At Hikpoo.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we provide a hassle-free return process.

Return Time Frame

• You can return your product within 7 days of receiving the order.
• Returns beyond this time frame will not be accepted.

Conditions for Return

To be eligible for a return, the following conditions must be met:

1. The item must be unused, unwashed, and in its original condition.
2. All original tags, packaging, and accessories must be intact.
3. Items such as software, hygiene products, or perishable goods are non-returnable.

Return Process

Initiate a Return:

• Contact our customer support team at 01700000000 or email hikpoo@admin.com within the return window.
• Provide your order number, reason for return, and relevant photos (if applicable).

Approval & Instructions:

• Once your return request is approved, we will provide instructions for returning the product.
• For some cases, our courier partner may collect the product directly from you.

Refund or Replacement:

• After receiving and inspecting the returned item, we will process your refund or replacement.
• Refunds will be issued to your original payment method or as store credit, depending on your preference.

Return Charges

• If the return is due to our mistake (e.g., wrong or damaged item), we will bear the return shipping cost.
• For other reasons (e.g., change of mind), the customer will be responsible for the return shipping charges.

Non-Returnable Items

• Customized or personalized products.
• Opened software or digital products.
• Items purchased during clearance sales.

Contact Us for Returns

If you have any questions or need assistance with a return:

• Phone: 01700000000
• Email: hikpoo@admin.com

We aim to make your shopping experience with Hikpoo.com as smooth and satisfactory as possible!

Warranty (Time and Details)

At Hikpoo.com, we aim to provide high-quality products and services to our valued customers. To ensure your peace of mind, we offer a product warranty under specific terms and conditions.

Warranty Time Frame

• The warranty period varies by product type and brand. The specific warranty duration is mentioned in the product description.
• Electronics & Gadgets: Typically 6-12 months.
• Accessories & Peripherals: Typically 3-6 months.

Warranty Coverage

Our warranty covers the following:

1. Manufacturer Defects: Issues with material or workmanship.
2. Functional Problems: Faulty operation not caused by misuse.

What is Not Covered

The warranty does not cover:

1. Damage due to misuse, accidents, or unauthorized modifications.
2. Wear and tear, scratches, or aesthetic damage.
3. Consumable parts like batteries, cables, or adapters unless specified.
4. Damage caused by natural disasters (e.g., floods, fires).

Warranty Claim Process

Contact Us:

• Reach out to our support team at 01700000000 or email hikpoo@admin.com with the issue details, order number, and proof of purchase.

Inspection:

• Once your claim is registered, we may require you to send the product for inspection or visit a designated service center.

Resolution:

• If the product defect is covered under warranty, we will repair, replace, or refund the item based on the situation.

Important Notes

• Customers must retain the original purchase receipt and warranty card (if applicable).
• Warranty services may require additional time depending on the complexity of the issue and availability of parts.
• For third-party brands, warranty claims may be processed directly by the manufacturer or their authorized service centers.

Need Help?

For any warranty-related inquiries:

• Phone: 01700000000
• Email: hikpoo@admin.com

We are here to ensure your satisfaction with every purchase at Hikpoo.com!