Return Policy (Time and Details)

At Hikpoo.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we provide a hassle-free return process.

Return Time Frame

• You can return your product within 7 days of receiving the order.
• Returns beyond this time frame will not be accepted.

Conditions for Return

To be eligible for a return, the following conditions must be met:

1. The item must be unused, unwashed, and in its original condition.
2. All original tags, packaging, and accessories must be intact.
3. Items such as software, hygiene products, or perishable goods are non-returnable.

Return Process

Initiate a Return:

• Contact our customer support team at 01700000000 or email hikpoo@admin.com within the return window.
• Provide your order number, reason for return, and relevant photos (if applicable).

Approval & Instructions:

• Once your return request is approved, we will provide instructions for returning the product.
• For some cases, our courier partner may collect the product directly from you.

Refund or Replacement:

• After receiving and inspecting the returned item, we will process your refund or replacement.
• Refunds will be issued to your original payment method or as store credit, depending on your preference.

Return Charges

• If the return is due to our mistake (e.g., wrong or damaged item), we will bear the return shipping cost.
• For other reasons (e.g., change of mind), the customer will be responsible for the return shipping charges.

Non-Returnable Items

• Customized or personalized products.
• Opened software or digital products.
• Items purchased during clearance sales.

Contact Us for Returns

If you have any questions or need assistance with a return:

• Phone: 01700000000
• Email: hikpoo@admin.com

We aim to make your shopping experience with Hikpoo.com as smooth and satisfactory as possible!